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Customer Service for Sales, Service,Technical Issues, and Warranty
If you have service, technical problems, or warranty issues, please contact us Monday-Friday 10am to 4pm MST at 719.598.2685 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . We will do our best to handle any questions you may have.
Please do not hesitate to contact your local dealer or the factory customer service department.
If you need to locate your local dealer for new sales, call 719.598.2685 or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Plexidor® 5 year limited Warranty
Plexidors® are designed for years of trouble-free service when properly installed and maintained. If any manufacture defect, malfunction, or failure occurs within five years from the date of purchase, we will replace the defective part free of charge. Labor is not included in the warranty. The recommended maintenance is three drops of 3-in-1 oil on the springs and pivot points annually. This warranty is void if the Plexidor® has, in our opinion has been incorrectly installed; or damaged due to misuse or abuse or lack of reasonable care; or if repairs or alterations have been made by unauthorized persons. This warranty does not cover accidental damage, or consequential damage to property or animals.
Patio Pacific Inc Endura Flap™ Pet Door Warranty
To the original purchaser, Patio Pacific Inc warrants this product and all of its component parts to be free of defects in materials or workmanship for a period of 10 years from the date of delivery to the customer.
Endura Flap™ assemblies are warranted for a period of 15 years. Endura Flap™ assemblies employed in commercial kennels are warranted for a period of 3 years.
Damage caused by accident, improper installation, abuse or normal wear, including damage by pets or glass breakage, is specifically excluded from this warranty.
Defective materials returned to Patio Pacific Inc, together with proof of purchase, will be repaired or replaced and returned to the customer free of charge.
Pet doors of other manufacturers installed in Patio Pacific products are covered by the warranty of the other manufacturer and not by Patio Pacific Inc.
Petsafe Warranty
Pet Door Products
All parts, excluding flaps, are covered under a Lifetime Limited Warranty. There is a minimum service charge for the repair or replacement of the product. Flaps are warranted for one (1) year. Misuse, loss, improper handling, commercial use, and dirty or worn parts are not covered. Radio Systems will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.
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